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CNN Sees Facebook As Major Competitor

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When it comes to competition, CNN president Jon Klein fears Facebook. The man at the top of the news network believes that the social network is more of a threat to his business than other broadcast media organizations.
In a recent question-and-answer session with BusinessWeek, Klein specifically states, “We want to be the most trusted… »

Facebook Is Testing Federating Foursquare And Gowalla Check-Ins For Its Location Launch

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Yesterday brought news that Facebook is planning to launch its location offering at its f8 conference in the end of April. In first reporting the news, the New York Times noted that “the company was not trying to beat the smaller location-based social networks, such as Loopt, Foursquare and Gowalla.” From what we’re hearing, that’s… »

Get Satisfaction Brings Customer Support to Facebook Pages

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Today Get Satisfaction is bringing their popular social CRM tool inside Facebook Pages with Social Engagement Hub. The new app, created by Invovler using the Get Satisfaction API, gives brands and businesses the ability to integrate the entire support experience into Facebook.
That means the Ask A Question, Share an Idea, Report a Problem, and… »

Get Satisfaction Turns To Facebook To Socialize Customer Support

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Two years ago customer support startup Get Satisfaction turned its ear to Twitter to help its clients monitor Twitter for mentions of brands. Get Satisfaction makes a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their… »

The Facebook Imperative Cannot Be Stopped

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Editor’s note: This guest post is written by Marc Benioff, chairman and CEO of salesforce.com. In it, he responds to critics of his last guest post arguing that enterprise software should be more like Facebook.
Two weeks ago on TechCrunch I posted “The Facebook Imperative,” which posed a simple question, “Why isn’t all enterprise software like… »

Google, Facebook and ISPs Take Copyright Fight To UK Government

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Google, Facebook and ISPs Take Copyright Fight To UK Government

Online giants Google, Facebook, eBay and Yahoo and a number of UK internet service providers (ISPs) have signed an open letter to the Financial Times objecting to an amendment to the Digital Economy Bill, a measure currently being put before parliament.
Originally, parliamentary ministers had sought to extend powers allowing them to amend existing copyright law and penalise… »

NYT: Facebook Location Features Coming Next Month

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Facebook is finally going to enter the location game at this April’s f8 conference, according to a report this morning on the NYT’s Bits blog. And they’re looking to take Google head on.
We’ve been hearing rumors about Facebook’s location features for a long time, but the buzz has picked up in the last few months…. »

Facebook to Launch Location Features Next Month

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Facebook’s move into location has seemed inevitable for some time, and it now appears that the company will officially reveal its plans at next month’s Facebook developer conference – f8.
According to The New York Times, the social network will incorporate location in two ways: (1) its own features for sharing location and (2) APIs… »

Location Sharing Coming To Facebook Next Month In A Big Way

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Location Sharing Coming To Facebook Next Month In A Big Way

Facebook will be unveiling a new full tool and feature set centered around location at its forthcoming f8 event, says Bits.
The system will focus on two main thrusts, the first allowing users to share their location with their assorted friends on Facebook, and another letting developers interact with Facebook users and their locations via new location-centric… »

Platogo Lets Developers Make Their Casual Games Facebook Ready

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Platogo, the social games platform, has released its Platogo Wrapper that enables casual games developers to easily integrate their games with Facebook by inserting a few lines of code.
Essentially, it lets any casual game take advantages of the basic social features offered through Facebook, such as the ability for a user to invite and play… »

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